- Fill in the returns/exchange form as necessary. Your order number, name and address are important so please include this.
- All items must be returned via recorded delivery. rainbowxoxo does not take any responsibility for items lost in transit.
- Return items must be in the same condition when sent. Complete with all labels and in perfect condition. rainbowxoxo reserves the right to refuse a return/exchange if the goods are not in the original condition. If your item is faulty Jolly Success Limited will refund your postage costs.
- Jolly Success Limited does not cover the cost of return delivery.
- When returning an item for exchanges please include a cheque for the amount of delivery stated on your invoice. This covers the cost of return delivery. Cheques should be made payable to Jolly Success Limited.
Jolly Success Limited, 5/F, 113 Yanda Road, Sandongzhen, Huicheng District, Huizhou City, Guangdong Province, China.
What happens when you have received my return?
- rainbowxoxo will endeavour to process all returns and exchanges within 7 working days of receipt.
- You will be emailed to inform you of any actions taken.
- Refunds can take 5-10 working days to appear in your bank account.